Terms & Conditions grab333 – Platform Usage Policy

Grab333 is an online entertainment platform offering a wide range of games including video slots, Live Casino, table games, Sports Betting, e-sports and digital lottery, tailored specifically for the Malaysian market. The grab333 platform is operated by a registered company and functions in accordance with all applicable laws.

These grab333 Terms & Conditions ("Terms") constitute a valid and binding legal agreement between you ("Member", "User" or "You") and grab333 ("Platform", "We" or "grab333"). These Terms govern your use of all services, features and content made available through the grab333 platform.

Grab333 reserves the right to modify these Terms at any time. Changes take effect immediately upon being published on the platform. It is your responsibility to review these Terms periodically. Continued use of the grab333 platform after any changes are published constitutes your acceptance of the updated terms.

To register and use the grab333 platform, you must meet all of the following eligibility criteria:

• At least 18 years old at the time of registration and at all times while using the platform.
• Be an individual (not a corporate entity) acting on your own behalf and not on behalf of any third party.
• Not subject to any local legal restrictions that would prevent you from using grab333's services.
• Has never had an account with grab333 terminated or suspended due to fraud or breach of terms.
• Not currently under an active self-exclusion or any exclusion programme imposed by grab333.
• Only use legitimate personal funds — not proceeds from any illegal activity — for all transactions on the grab333 platform.

Each individual is only permitted to hold one (1) grab333 account only. Multiple accounts held by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances and winnings.

During registration, you are required to:

• Providing your full name exactly as it appears on your Malaysian identity card or passport.
• Provide a valid, active email address that you have access to.
• Providing a valid Malaysian mobile number for verification purposes.
• Creating a strong, unique password that is not used for any other account.
• Providing valid Malaysian bank account or e-wallet details for withdrawal purposes.

You are solely responsible for keeping your account login credentials — including your username and password — confidential. grab333 will not be held liable for any losses resulting from unauthorised access to your account caused by your own failure to safeguard your login information.

Grab333 accepts deposits via the following Malaysian payment methods only:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (to grab333's DuitNow ID)
• Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Public Bank, AmBank, Bank Islam, Bank Rakyat, and other Malaysian banks that support FPX

The minimum deposit amount is RM10 per transaction. No maximum deposit limit is set by grab333 beyond the limits imposed by the payment method itself or those you configure in your own responsible gaming settings. Deposits are typically credited to your grab333 account balance within 30 seconds of the transaction being confirmed.

You must ensure that all funds deposited into your grab333 account are your own and are legitimate. grab333 does not accept third-party deposits. If it is established that a deposit was made by a third party, grab333 reserves the right to freeze the account pending investigation and may void the relevant transaction.

You may submit a withdrawal request at any time, provided your account is in good standing (no active restrictions or investigations) and all bonus wagering requirements (if any) have been met. Withdrawals are processed to a Malaysian bank account or e-wallet registered in your name only.

Grab333's withdrawal processing times are as follows:

• Regular Member: Within 15 minutes for e-wallet withdrawals; 30 minutes to 2 hours for bank transfers, depending on the receiving bank.
• VIP Member: Within 5 minutes for e-wallet withdrawals, 15 to 30 minutes for bank transfers.
• Large Withdrawals (exceeding RM50,000): May require up to 24 hours for processing and additional document verification.

The minimum withdrawal amount is RM30 per transaction. grab333 does not charge any withdrawal processing fees. However, your bank or e-wallet service provider may impose their own charges, which are beyond grab333's control.

Grab333 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, daily rebates, Hari Raya Aidilfitri, Chinese New Year, Hari Merdeka, and other seasonal promotions. All bonuses are subject to specific terms and wagering requirements stated alongside each promotional offer.

The general bonus terms of grab333 that apply to all bonus types unless otherwise stated are:

• Each type of bonus may only be claimed once per account, per household, per device or per IP address, unless otherwise stated in the relevant promotional terms.
• Grab333 reserves the right to modify, alter or withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts and hold no cash value unless the associated wagering requirements have been met in full.
• Grab333 reserves the right to cancel bonuses and any associated winnings if there is evidence of bonus abuse, collusion between players to meet bonus requirements, or any form of bonus fraud.
• The use of VPNs or proxies when claiming bonuses is strictly prohibited and may result in the cancellation of the relevant bonus claim.

Grab333 offers a wide range of game categories, including video slots, Live Casino with real dealers, table games such as Baccarat, Blackjack, and Roulette, Sports Betting covering the Malaysia Super League, EPL, and badminton, popular e-sports titles such as Dota 2, Mobile Legends, and CS:GO, and digital lottery. Each category and game has its own specific rules, accessible directly within the game interface.

General rules that apply to all grab333 games:

• All game results are final once verified by the grab333 system. Any outcome displayed on the platform is valid and binding.
• In the event of a technical disruption or system failure during gameplay, grab333 reserves the right to void the affected round and return the wager to the player.
• For Live Casino games, should there be any discrepancy between the video display and the data shown on the platform, the grab333 system record will serve as the definitive reference.
• Grab333 reserves the right to set minimum and maximum betting limits for each game and to adjust those limits at any time.

For Sports Betting, all results are based on official outcomes announced by the relevant sports governing body. grab333 uses certified sports data providers to ensure real-time data accuracy.

The following activities are strictly prohibited on the grab333 platform and may result in immediate account closure, balance freezing, and legal action where applicable:

• Identity Fraud: Registering using another person's identity, providing false information or submitting altered documents.
• Financial Fraud: Using stolen or unauthorised credit or debit cards, filing fraudulent chargebacks or engaging in any form of financial fraud.
• Money Laundering: Using the grab333 platform for money laundering or any other illegal financial activity.
• Bonus Abuse: Opening multiple accounts to claim bonuses more than once, coordinating with other players to manipulate the bonus system or employing any strategy designed to exploit grab333 promotions.
• Use of Unauthorised Software: Using bots, automation software, artificial intelligence tools, or any unauthorised software to play or manipulate games on the grab333 platform.
• Game Manipulation: Any attempt to manipulate, hack or exploit technical vulnerabilities in grab333's games or systems.
• VPN Usage: Using a VPN, proxy, or any other method to conceal your actual location while using the grab333 platform.

Grab333 reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any part of these Terms & Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activity.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Unauthorised chargebacks or payment disputes raised by members.
• Voluntary account closure requested by the member.
• Member-initiated self-exclusion through the responsible gaming programme.

You may also request voluntary closure of your grab333 account at any time by contacting the support team via live chat or email at support@grab333.site. Prior to closure, any eligible net balance will be transferred to your registered Malaysian bank account or e-wallet once all verification checks have been completed.

Grab333 is committed to protecting the privacy and personal data of all platform members. All personal data processing by grab333 complies with the Malaysian Personal Data Protection Act (PDPA) 2010. Details on the data collected, how it is used and your rights as a data subject are explained in full in the grab333 Privacy Policy.

In summary, grab333 collects your personal data for the following purposes only:

• Identity verification and member account management.
• Processing of deposit and withdrawal transactions.
• Fulfilment of legal compliance and anti-money laundering (AML) obligations.
• Account-related communications, promotions, and platform updates (with your consent).
• User experience improvement and platform analytics that do not identify individuals.

Grab333 does not sell, rent, or share your personal data with any third party for marketing or commercial purposes. The grab333 platform uses 256-bit SSL encryption to protect all data transmissions and stores data in a secure environment.

Grab333 takes our social responsibility towards player wellbeing seriously. We provide the following responsible gaming tools, which every member can activate in their account settings at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your financial means.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Betting Limits: Set a maximum amount that can be wagered in a single gaming session.
• Self-Exclusion: Take a break from the platform for 24 hours, 7 days, or 30 days. During the cool-off period, you will not be able to log in or play.
• Self-Exclusion: The option to permanently self-exclude from the grab333 platform or for a set period. An active self-exclusion cannot be reversed before the period expires.

If you or someone you know may have a gambling problem, please seek help immediately. Read our full guide at Responsible Gaming page for information and support resources available in Malaysia.

Grab333 shall not be liable for any direct, indirect, incidental, special or consequential losses arising in connection with:

• Use of or inability to use the grab333 platform due to technical disruptions, system maintenance, or circumstances beyond our control.
• Any disputed game outcome that has been verified by the grab333 system in accordance with the relevant game rules.
• Delays or processing failures caused by third parties including banks, e-wallet providers or telecommunications networks.
• Losses resulting from unauthorised access to your account caused by your own failure to keep your password confidential.
• Any fraud or illegal activity carried out by third parties unrelated to grab333.

Grab333's liability to any individual member, under any circumstance, is limited to the total amount actually deposited by that member in the 30 days preceding the claim.

Grab333 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at its sole discretion. Changes may be made for various reasons, including updates to applicable laws and regulations, changes to grab333's business model, the addition of new platform features or services, or improvements to the clarity and accuracy of existing terms.

Grab333 will notify members of any material changes to these Terms via:

• In-platform notification on your next login to grab333.
• Email to the address registered to your account.
• A clear notice displayed on the grab333 platform's main page.

Updated terms take effect 7 days after the notification is published, unless a different period is specified. Continued use of the grab333 platform after that period constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the new terms take effect, with no penalty.

If you have any questions, concerns or complaints regarding these grab333 Terms & Conditions, please reach out to our team through the following channels:

• Official Email: support@grab333.site
• Live Chat: Available on the grab333 platform, 24 hours a day, 7 days a week
• Support Languages: Bahasa Melayu and English
• Live Chat Response Time: Usually under 2 minutes
• Email Response Time: Within 24 hours

For formal complaints, please send an email with the subject line "Formal Complaint" along with your account number, date of incident, a detailed description of the issue, and any relevant supporting evidence. The grab333 team will investigate every complaint thoroughly and respond within 14 business days.